About

Digital Triage at Emergency DepartmentsProblem solved by Opto Health

• Ever increasing levels of ED attendances – 60% of ED visits in Saudi Arabia are by non-urgent patients. Also a challenge in UK, USA and Australia (30% to 40% of ED visits)
• Inconsistent triage accuracy e.g. 23% of patients are under-triaged & 17% are over-triaged
• Labour challenges e.g. challenge to recruit & retaining frontline staff, and their salaries have increased in recent years

How does Opto Health solve this problem?

• Patients access Opto Health’s service by either scanning a QR code – or using a kiosk at the Emergency Department/Urgent Treatment Centre. Opto register, triage and stream a patient to the right care pathway (e.g. ED, Minor Injuries Unit, Video Consultation) within 4 minutes of admission
• Opto Health integrates with all Electronic Patient Record systems & also captures insurance information.  It is a Class I UK MHRA medical device, that is also available in Arabic

The benefits Opto delivers includes

 Strong ROI – driven by cost savings & also via patient acquisition

Cost-effective management: Reduce operational costs by reducing unnecessary visits to the Emergency Department

• One UAE hospital estimates that Opto Health will deliver 13 minutes of saved (combined) receptionist and triage nurse time per triage. This offers significant cost savings, enhanced flow, and improved patient experience. It is equivalent to 26 hours of nursing time per day in an Emergency Department seeing 125 walk-in patients per day.

Improved Patient Outcomes: Patients receive faster, more accurate care, which enhances satisfaction and trust

• According to research published by BMC Emergency Medicine – 23% of patients are under-triaged, and 17% are over-triaged
• Opto Health removes inconsistencies in triage & improves triage accuracy

Enhanced Operational Efficiency: Improved flow management and reduced crowding

• Opto Health registers, triage, and streams a patient within 5 minutes
• Opto empowers ED clinicians to identify and focus on the highest acuity patients – supporting a positive working experience