About
Mayden is driven by the mission to create digital technology that changes what’s possible for clinicians and patients. We create insightful cloud-based software that support healthcare services to deliver patient centred, outcome focussed and data driven care.
Our flexible and customisable electronic patient record (EPR) system – iaptus – is now the leading clinical software for psychological therapy services in the UK. iaptus manages the care of over 70% of referrals to NHS Talking Therapies services (formerly IAPT) and securely holds the records of over 8 million people.
Mayden works primarily with mental health services delivering psychological therapies to both adults and children, but also supports physical health services such as diabetes remission, CVD prevention and weight management. We support healthcare providers across public, private and voluntary sectors both in the UK and internationally, and are continuing to expand with existing customer bases in Australia, Canada and Ireland.
Key Facts
- Mayden creates insightful cloud-based software that supports healthcare services to deliver patient centred, outcome focussed and data driven care.
- We have been providing digital solutions to the NHS for over 20 years.
- iaptus was developed in collaboration with East London Foundation NHS Trust (ELFT) and is now the leading clinical software for psychological therapy services in the UK.
- iaptus manages the care of over 70% of referrals to NHS Talking Therapies services and securely holds the records of over 8 million people.
- We aim for 15% of our work to be focused on innovation, research and development, helping us solve the biggest challenges health services are facing both now and for the future.
- We integrate with over 20 digital health platforms so that our customers can safely and securely offer online treatment.
- Mayden is accredited to a number of standards including but not limited to ISO 27001, DCB 0129 and Cyber Essentials Plus.
- NHS England commissioned surveys looking at clinical system usability provided very positive feedback from users about their experiences of iaptus – we were rated as joint top out of over 100 systems.
- iaptus has a 95% customer retention rate over 12 years.
- In 2022/23, over 99% of customers were “satisfied” or “very satisfied” with the level of customer support they received.
- Mayden has a Carbon Reduction Plan, and will contribute to fighting climate change by committing to the ongoing measurement and disclosure of Scope 1, 2 and 3 carbon emissions.
Successes in UK/NHS
iaptus was commissioned by Dr Ben Wright in 2006 and was first deployed at East London NHS Foundation Trust (ELFT) in 2007. iaptus is now used by over 200 customers including the public, private and voluntary sector and currently supports over 100 NHS organisations. iaptus is the leading clinical software for psychological therapy services in the UK and securely stores the records of over 8 million patients. iaptus was initially developed to meet the needs of NHS talking therapy services, and until recently specialised in supporting mental health services delivering psychological therapies to both adults and children. Due to intelligent system design, flexibility and customisation, services outside of mental health have now begun to see the value in a patient centred, outcomes focussed and data driven EPR. We now also support physical health services such as diabetes remission, CVD prevention and weight management. We have a 95% retention rate for our iaptus EPR over 12 years, and currently have over a 99% customer satisfaction rate. “I’ve worked with Mayden since commissioning the development of iaptus in 2006 and have found they share our passion to give our patients outstanding care through their digital solutions. Their willingness to innovate to give patients and staff a great digital experience gives me reason to strongly recommend them as a strategic technical partner.” Dr Ben Wright, Former Consultant Clinical Psychologist and former Chief Digital Clinical Information Officer at East London NHS Foundation TrustCompany details
Solutions
Delivering advanced patient care
Enabling core infrastructure
Specialism
Digitally-enabled out of hospital care
Health records and administration systems
Company details
Want to connect with this innovator?
Make an enquiryWebsite
www.mayden.co.ukRevenue
£5m+
Markets already exporting to
Australia, Canada, Ireland
Desired Markets
Australia, Canada, Ireland, Australia, New Zealand
Desired customer types
Government funded healthcare providers, private providers, charities
