About
Established in 1999, Intouch with Health is the prime supplier of patient flow management solutions, putting the right patient in the right place at the right time, whether for planned Outpatient Services, Elective Care and Day Cases or for unplanned ‘Walk-in’ Services.
With the award-winning Intouch Platform, Intouch with Health integrates with multiple Electronic Patient Records (EPR) and Patient Administration Systems (PAS), supporting a joined-up approach to patient centre care and optimised workstreams, as previously isolated systems and processes become connected in a seamless manner.
As a result of this integration, the entire patient journey can be mapped and recorded digitally from arrival to discharge, with all information visible and accessible across the hospital to relevant staff.
Currently processing over 55 million outpatient appointments annually worldwide, the Intouch Platform supports over 120 hospitals to improve communication and information management, reduce costs, and improve overall quality.
At the centre of the Intouch Platform is Flow Manager – a digital dashboard that enables hospital staff to efficiently manage each stage of the patient journey from a single location. Flow Manager currently processes approximately 56% of all outpatient attendances in the UK.
Key Facts
• The Intouch Platform is deployed in 52% of NHS Acute Trusts • The Intouch Platform is deployed in over 120 hospitals world-wide • The Intouch Platform processes 55 million NHS outpatient appointments annually • The Intouch Platform processes approximately 56% of all NHS outpatient attendances
Successes in UK/NHS
• Average saving of 35 minutes per patient appointment since launching Flow Manager and Activity Manager – At a medium sized hospital • 31% increase in income since launching eOutcomes – At a medium sized hospital • An increase from 55% room utilisation to 92% room utilisation since launching Room & Resource Manager – At a medium sized hospital • 100% of patient outcome digital forms logged as complete during the first 3 months since launching eOutcomes – At a large hospital • 81% average patient self-check-in rate using the digital kiosks - At a medium sized hospital • 87% positive patient feedback following using the self-check-in kiosks – At a large hospital • No / reduced queues at reception save patients on average 4.5 minutes during check-in since the Check-in kiosks were launched – At a large hospital • Turnaround for setting-up ‘ad hoc’ clinics reduced from over a week to just minutes since launching Room & Resource Manager – At a medium sized hospitalCompany details
Solutions
Improving quality & efficiency
Specialism
Operational Efficiency
Company details
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www.intouchwithhealth.co.ukMarkets already exporting to
• Australia • Latvia • Qatar
Desired Markets
• GCC & EMEA • Canada • Central Europe • New Zealand • Ireland
Desired customer types
• Public healthcare • Region Health Ministries • National Health Ministries