KLICK OUTPATIENT MANAGEMENT SOLUTION – HSJ PARTNERSHIP AWARD 2024 WINNER FOR ‘MOST EFFECTIVE CONTRIBUTION TO CLINICAL REDESIGN’

In partnership with Chelsea and Westminster Hospital Foundation Trust (CWFT) we have developed a digital clinical pathway called Klick. Klick is a nurse-led, digital solution for patients living with HIV who attend outpatient care. Klick has both a patient facing app and clinician webportal that is integrated with their Lab results and EHR systems.

Working with CWFT, we built the Klick care pathway to integrate with CWFT’s outpatient services, using Healthmachine™. It supports people living with HIV to understand their health and changing needs. More than 5,800 patients currently use Klick.

Patients can use the app to:

• Remotely manage their HIV outpatient appointments
• Book and attend virtual appointments with HIV specialists
• Fill in health assessments and pre-visit questionnaires
• Access and review HIV-related test results
• Request emergency prescriptions for oral HIV medications
• Receive and respond to messages from clinicians

Clinicians can use the portal to:

• Conduct virtual consultations
• Share blood test results
• Access a single consolidated view of patient data
• Access pre-populated medical proforma
• Capture consultation outcomes
• Share insights with the rest of their team
• Send care updates to patients

Clinicians and patients have seen incredible value in the solution, with Klick having:

• Reduced waiting times from 6 months to less than 3 months (as of 2022).
• Reduced patients missing appointments by 41%.
• Enabled 20+ more clinics a week to happen as can be led by nurse teams
• Estimated cost saving of > £140,000 a year per clinic (Kobler) est 2020
• 60% better performance in national audit outcomes
• Empowered nurse teams to have greater control and responsibility for stable patient population
• Fivemost frequently used words to describe the app: efficient, easy, good, excellent and professional